FAQ

A1-Casino offers new players an impressive welcome package of 10 Gold Coins (GC) free plus a 500% bonus on your first purchase. This generous offer gives you a significant boost to start exploring our extensive game library.The 10 GC free bonus is credited to your account immediately after registration, allowing you to try some games without making a purchase. The 500% bonus applies to your first purchase of Gold Coins, effectively multiplying your playing power by six.Remember that all bonuses come with specific terms and conditions, including playthrough requirements before you can redeem any winnings. We recommend reviewing these terms on our promotions page to fully understand how to maximize your welcome bonus benefits.

Gold Coins (GC) are A1-Casino's virtual currency used for entertainment purposes. They have no real-money value and cannot be redeemed for cash prizes. When you play with GC, you're playing purely for fun and the excitement of the games.You can obtain Gold Coins in several ways:Through our welcome bonus (10 GC free)By purchasing GC packages from our storeThrough daily login bonusesBy participating in social media promotionsThrough our referral programGold Coins allow you to enjoy the full range of games available at A1-Casino without any financial risk. They're perfect for practicing new games, testing strategies, or simply enjoying the entertainment value of our casino offerings without worrying about wins or losses.

A1-Casino offers several secure and convenient payment methods for purchasing Gold Coins. Our available payment options include:VisaMasterCardBank TransferApple PayGoogle PayAll transactions are processed in US Dollars (USD) and are secured with advanced encryption technology to ensure your financial information remains protected. The minimum and maximum purchase amounts vary depending on the payment method chosen.For your security, we verify that the payment method belongs to the account holder. This may require additional documentation during your first transaction. Processing times for purchases are typically instant for card payments and digital wallets, while bank transfers may take 1-3 business days to complete.

A1-Casino provides responsive customer support through multiple channels to ensure you can always get help when needed. Our primary support options include:Live Chat: Available directly on our website 24/7 for immediate assistance with any questions or concerns. This is the fastest way to connect with our support team.Email: You can reach our support team at info@a1casinous.com. We aim to respond to all email inquiries within 24 hours.Our customer support team is trained to assist with account issues, bonus questions, technical problems, responsible gambling resources, and any other concerns you might have while playing at A1-Casino. All support is provided in English by knowledgeable representatives committed to resolving your issues quickly and efficiently.

A1-Casino partners with several top-quality game providers to offer a diverse and exciting game library. Our featured software providers include:3 Oaks, Eurasian Gaming, Gaming Corps, Hacksaw Gaming, KA Gaming, Kalamba Games, Mancala Gaming, NetGaming, Onlyplay, and Red Rake Gaming.Each provider brings their unique style and game mechanics to our platform, ensuring a varied gaming experience. From classic slots to innovative table games, our partnerships with these providers allow us to offer games with excellent graphics, smooth gameplay, and fair outcomes.We regularly add new games from these providers to keep our library fresh and exciting. All games are tested for fairness and operate using random number generators (RNGs) to ensure completely random and unbiased results for every player.

Yes, A1-Casino is fully optimized for mobile play, allowing you to enjoy your favorite games on smartphones and tablets. Our mobile platform works seamlessly across iOS and Android devices without requiring any app downloads.The mobile version of A1-Casino features an adaptive design that automatically adjusts to your screen size, providing an optimal gaming experience whether you're on a phone or tablet. Nearly all games in our library are available on mobile, with the same high-quality graphics and smooth gameplay you'd expect on desktop.Mobile players have full access to account functions, including purchases, bonus redemption, and customer support. The interface is designed for touch controls, making navigation intuitive and gameplay enjoyable on smaller screens.

Know Your Customer (KYC) verification is a standard security procedure at A1-Casino that helps us prevent fraud and ensure a safe gaming environment. This process typically occurs before your first withdrawal or when purchasing larger amounts of Gold Coins.During verification, we'll ask you to provide documents that confirm your identity, age, and address. These usually include:A government-issued photo ID (passport, driver's license, or ID card)Proof of address (utility bill or bank statement from the last 3 months)Proof of payment method ownership (photo of credit card showing only the last four digits or a screenshot of your e-wallet account)All documents are handled with strict confidentiality and are processed through secure channels. Our verification team aims to complete the process within 24-48 hours of receiving your documents. Once verified, your account will have this status permanently unless you change your personal information.

A1-Casino is committed to providing a fair and transparent gaming environment. All games on our platform operate using certified Random Number Generators (RNGs) that ensure completely random and unbiased outcomes for every spin, card deal, or dice roll.Our game providers are required to have their software regularly tested and certified by independent testing agencies. These audits verify that the games function correctly and deliver the advertised return-to-player (RTP) percentages.Additionally, we maintain detailed game rules and paytables for all our offerings, allowing players to understand exactly how each game works and what the potential payouts are. This transparency is a cornerstone of our approach to fair gaming, giving players confidence that every game outcome is determined solely by chance.

A1-Casino promotes responsible gambling through various tools and resources designed to help players maintain control over their gaming activities. While we operate using virtual currencies, we still implement responsible gaming features to ensure a healthy playing environment.Our responsible gambling tools include:Session time limits: Set reminders to take breaks after playing for a certain periodReality checks: Regular notifications showing how long you've been playingSelf-assessment tests: Tools to evaluate your gambling habitsAccount cooling-off periods: Temporarily suspend your account for 24 hours to 6 weeksSelf-exclusion options: Block access to your account for longer periods if neededWe also provide information and links to professional organizations that offer support for problem gambling. Our customer support team is trained to recognize signs of potential gambling issues and can direct players to appropriate resources when necessary.

A1-Casino employs advanced security measures to protect your personal and financial information. We use industry-standard SSL (Secure Socket Layer) encryption technology to ensure all data transmitted between your device and our servers remains private and secure.Our privacy policy clearly outlines how we collect, use, and store your information. We only gather essential data needed to provide our services and comply with regulatory requirements. Your personal information is never sold to third parties and is only shared with trusted partners who help us deliver our services.We comply with all applicable data protection regulations and maintain strict internal policies regarding data access. Only authorized personnel can access personal information, and all access is logged and monitored for security purposes.